Elevate Your Service Experience with
Dynamics 365
touchpoint
Dynamics empowers to deliver
modernised service
experiences at every customer touchpoint
Customer Service directly impacts business performance
Now you can deliver modernised service experiences at every customer touchpoint from Customer Service to connected field. Earn life-long loyalty with personlisaed and connected experiences and empower your frontline and transform your service operation
Benefits
Customer Service Modernisation with Dynamics 365
Deliver end-to-end customer care solutions that harness data, AI, and collaboration.
Deliver Omnichannel Engagement
personalized and connected experiences
delivered on their preferred channel.
Empower with self-service
resolve issues through conversational
assistants and knowledge management
Resolve issues quickly and efficiently
resolution with increased productivity and
collaboration.
Make data-driven decisions
supervisors to improve agent performance, find
coaching opportunities and plan for
operational needs.
Capabilities
Connected Field Service with Dynamics 365
Transform and accelerate your field operations by using AI, IoT, and mixed reality.
Self-Schedule Service Appointments
Empower your customers with a one-stop self-service portal
Optimise resources with interactive schedule board
Deliver transparent and efficient work order scheduling.
Get expert assistance remotely with Mixed Reality
Resolve issues the first time and guide technicians via mobile app.
Seamlessly track performance metrics
Gain visibility, increase efficiency and standardise process with collected insights.
Personalise experiences, enable service teams' productivity and optimise
operations
Earn customers for life as you reimagine your service delivery with Dynamics 365