Elevate Your Service Experience with
Dynamics 365 

Create lasting connections at every customer

Dynamics empowers to deliver
modernised service
experiences at every customer touchpoint

Customer Service directly impacts business performance 

Now you can deliver modernised service experiences at every customer touchpoint from Customer Service to connected field. Earn life-long loyalty with personlisaed and connected experiences and empower your frontline and transform your service operation 


Customer Service Modernisation with Dynamics 365

Deliver end-to-end customer care solutions that harness data, AI, and collaboration. 

Deliver Omnichannel Engagement

Meet the customers where they are with
personalized and connected experiences
delivered on their preferred channel.

Empower with self-service

Allow customers to help themselves and
resolve issues through conversational
assistants and knowledge management 

Resolve issues quickly and efficiently

Empower your agents to drive faster
resolution with increased productivity and

Make data-driven decisions

Give proactive visibility to 
supervisors to improve agent performance, find
coaching opportunities and plan for
operational needs.


Connected Field Service with Dynamics 365

Transform and accelerate your field operations by using AI, IoT, and mixed reality. 

Self-Schedule Service Appointments

Empower your customers with a one-stop self-service portal  

Optimise resources with interactive schedule board

Deliver transparent and efficient work order scheduling. 

Get expert assistance remotely with Mixed Reality

Resolve issues the first time and guide technicians via mobile app. 

Seamlessly track performance metrics

Gain visibility, increase efficiency and standardise process with collected insights. 

Personalise experiences, enable service teams' productivity and optimise

Earn customers for life as you reimagine your service delivery with Dynamics 365