Efficiency
Here is how digital transformation has enhanced
the efficiency of some organizations:
Real-World Digital Transformation Stories
Ghana's Telecom Industry
The telecommunications industry is constantly evolving, with new technologies emerging every day. However, providing reliable network coverage and minimizing network downtime remains a challenge for many telecom companies. This was the case for a telecommunications company in Ghana, which was facing these issues and was struggling with poor customer satisfaction and revenue loss.
Quick Service Restaurant
Quick-service restaurants (QSRs) are known for their speedy service, but with the rise of digital technologies, customers expect a very quick and easy ordering process. In response to that, a popular QSR chain embarked on digital transformation to improve its ordering process and delivery time. This case study will examine how they achieved their goals by implementing a digital platform and GPS tracking technology.
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