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Customer Stories
Revolutionizing Ethio Telecom Operations for Optimal Productivity with Reliance Digital Workspace
85%
increase in telecommunication service efficiency
90%
workforce productivity improvement
80%
enhancement in workflow, cross-functional collaboration, and data-driven decision-making
75%
reduction in investment costs for critical changes and scaling digital apps performance
0%
physical installation costs
Customer Name: Ethio Telecom
Location: Ethiopia
Industry: Telecommunication
Business Problem: Ethio Telecom faced significant hurdles in internal communications and HR processes, specifically in the management of SharePoint collaboration issues and inefficiencies in their exit management system, leading to decreased efficiency and collaboration.
Commercial Impact: The solutions deployed facilitated improved internal communications, a robust culture of collaboration, and a significant productivity boost by centralizing information sharing and management. Furthermore, process automation significantly reduced processing times and errors, enhancing the employee offboarding experience.
Deal Size: $118,000
Partner: Reliance Infosystems
Abstract
The transformative digital solution implemented by Reliance Infosystems for Ethio Telecom redefined their internal operations, resolving critical inefficiencies within their digital workspace and HR processes. The strategic development of a SharePoint Intranet Portal, coupled with the deployment of Microsoft Viva, significantly improved collaboration and established a robust learning environment across the organization.
A key achievement was the automation of the exit management process, which optimized the HR function by reducing processing times and errors. This pivotal project not only delivered immediate operational benefits but also laid a solid foundation for Ethio Telecom's future innovation and efficiency, solidifying their stature in the telecommunications industry.
Understanding the Problem
Ethio Telecom, a major player in the telecommunications landscape, faced critical internal challenges that hindered its ability to operate efficiently and maintain its competitive edge. The company was grappling with outdated SharePoint functionalities which made collaboration on documents cumbersome. This was particularly problematic as it obstructed the seamless sharing of information, a fundamental requirement for a company with a vast and dynamic internal network.
The organization's desire to foster a learning culture was also hampered by the limitations of their existing digital workspace. The absence of an integrated platform for learning and development was a barrier to the cultivation of continuous improvement and professional growth among employees.
Additionally, Ethio Telecom's HR processes, specifically the exit management system, were beleaguered by inefficiencies. The manual and disjointed procedures not only resulted in prolonged processing times but also exposed the company to a higher rate of errors. These issues collectively led to a suboptimal experience for employees transitioning out of the company and disrupted the overall flow of HR functions.
In summary, Ethio Telecom needed to digital transform her internal processes to suit the demands of a modern, fast-paced telecommunications industry and support the company’s growth and development objectives.
How We Get The Job Done
To tackle Ethio Telecom's multifaceted business problem, a holistic and multifunctional digital solution was deployed. This encompassed several key components:
SharePoint Intranet Porta
The foundational element of the transformation was the development of a SharePoint intranet portal. This solution revamped Ethio Telecom’s digital workspace, providing a centralized and intuitive platform for information sharing and collaborative document management. It effectively addressed the previous difficulties experienced with SharePoint, enhancing the overall user experience.
Microsoft Viva Implementation
The deployment of Microsoft Viva was a strategic move to bolster Ethio Telecom's learning culture and employee engagement. By leveraging this platform, Ethio Telecom could offer its employees advanced analytics, insights, and personalized experiences that enriched their work life, thus driving higher satisfaction and performance levels.
Process Automation for HR Functions
A significant leap forward was the automation of the exit management process. By transitioning this critical HR function to an automated system, Ethio Telecom significantly reduced processing times and errors, resulting in a smoother transition for employees during offboarding
This multifaceted solution, tailored to Ethio Telecom's specific challenges, not only streamlined communication and operational procedures but also elevated the employee experience. It provided the foundation for ongoing innovation and efficiency, ensuring that Ethio Telecom could maintain its competitive edge in the telecommunications sector. The deployment of these integrated systems has poised Ethio Telecom for future growth, equipped with a robust digital infrastructure for its evolving business needs.
Reliance Market Differentiation
Reliance Infosystems set itself apart in the competitive market by addressing Ethio Telecom's challenges with a bespoke SharePoint intranet portal and Microsoft Viva implementation. Their approach was not solely tech-focused; it was a blend of innovation, deep industry understanding, and customer-centric problem-solving. Reliance's ability to automate complex HR processes and enhance digital workspaces showcased a unique skill set that was tailored to the telecom sector’s specific needs.
Their differentiation stemmed from a profound expertise in streamlining communications and fostering collaborative cultures through advanced technology. By delivering solutions that were both strategic and operationally transformative, Reliance enabled Ethio Telecom to leapfrog to a more efficient, cohesive, and innovative operational model. This has solidified Reliance's reputation as a partner capable of crafting and executing complex digital solutions that yield substantial business value.
Engagement with Microsoft
Reliance Infosystems' project with Ethio Telecom was enriched by the direct engagement with Microsoft, specifically through the involvement of Musa Thomas Phiri. His role was pivotal in aligning the deployed solutions with Microsoft's best practices and ensuring that Ethio Telecom could fully leverage the capabilities of Microsoft 365 services. Phiri's expertise facilitated a seamless integration of SharePoint Online and Microsoft Viva, contributing significantly to the project's overall success and enabling Ethio Telecom to enhance their digital workspace and HR processes effectively.
Unpack The Complexities
Reliance Infosystems adeptly managed and simplified the deployment complexities for Ethio Telecom by leveraging a phased implementation strategy and the robust infrastructure of Microsoft 365. This approach allowed for systematic integration and user adoption, ensuring each solution component—from SharePoint enhancements to the introduction of Microsoft Viva—was seamlessly woven into Ethio Telecom's existing operations. Continuous support and hands-on workshops facilitated a smooth transition, and preemptive planning ensured any potential disruption to daily operations was mitigated. The result was an efficient deployment that delivered on the promise of a modernized, cohesive digital environment for Ethio Telecom.
Customer Name: Ethio Telcom
Industry: Telecommunication sector
Location/Country: Addis Ababa, Ethiopia
Solution: Digital Workspace
Partner: Reliance Infosystems
Ethio Telecom, the state-owned telecommunications provider of Ethiopia, stands as a cornerstone of the nation’s telecommunications landscape. With a wide spectrum of services that encompass fixed-line, mobile, and internet offerings for individuals and businesses, Ethio Telecom plays a pivotal role in facilitating communication and connectivity across the country. As a major telecommunications provider, it serves a significant portion of Ethiopia’s population and businesses, thus underlining its central importance in the nation’s telecommunications sector.
Unveiling the Challenges
Ethiopia’s foremost telecommunications provider encountered a set of compelling challenges that necessitated a transformation in her operations. Among these challenges, limited access to essential applications and tools for the entire workforce took center stage. This scarcity created a bottleneck, hindering the efficiency of work processes and collaboration within the organization. In an industry where access to crucial applications is paramount, these challenges were causing operational setbacks that demanded swift resolution.
The transition to digital tools, while holding immense potential, posed an additional challenge in the form of technical expertise requirements. Not all employees possessed the requisite technical skills to swiftly adopt and harness the power of these tools, potentially causing disparities in their adoption across the organization. This challenge required careful consideration, as making digital solutions accessible to all team members was imperative.
Furthermore, Ethio Telecom grappled with inefficiencies in collaboration and communication. The existing tools and processes were falling short of the efficient knowledge sharing and teamwork needed within the telecommunications sector. Effective collaboration is the bedrock of any telecommunications provider, and these impediments were hampering the organization’s ability to thrive in this dynamic industry.
A Paradigm Shift
Taken together, these challenges served as a stark reminder of the pressing need for a comprehensive solution that could enhance accessibility, usability, and collaboration within Ethio Telecom. The adoption of Digital Workspace emerged as the logical choice, aiming to break down the barriers and streamline operations. It was designed to ensure that employees of all technical backgrounds could effectively engage with these digital tools, thereby fostering a more connected and efficient Ethio Telecom. This transformation was pivotal in positioning the organization to meet the ever-evolving demands of Ethiopia’s telecommunications industry.
Embracing Reliance Digital Workspace
Ethio Telecom embarked on a transformative journey with the adoption of Reliance Digital Workspace. This strategic move addressed a series of critical challenges and ushered in a host of benefits that profoundly redefined their approach to operations.
Seamless Collaboration
One of the most striking benefits that Ethio Telecom experienced following the adoption of Digital Workspace was the enhancement of collaboration. The solution seamlessly integrated various tools, providing a centralized platform where team members could collaborate efficiently. This shift not only improved internal teamwork but also elevated the organization’s capacity to collaborate with external stakeholders. The efficiency of collaboration played a pivotal role in advancing their telecommunications services and catering to the diverse needs of their customers.
Redefining Productivity
Digital Workspace made a notable impact on productivity within Ethio Telecom. By centralizing information management and streamlining work processes, the solution effectively reduced operational inefficiencies. This translated to a remarkable 30% increase in daily task completion rates. Employees found themselves accomplishing more in less time, which not only amplified their personal job satisfaction but also translated to faster response times for customer requirements. In an industry as dynamic as telecommunications, this boost in productivity was a game-changer.
Promoted Flexibility
The adoption of Digital Workspace promoted a heightened level of flexibility in Ethio Telecom’s operations. Team members found it easier to adapt to the new tools and workflows, making the transition smoother and less disruptive. This adaptability was essential in the telecommunications sector, where the ability to swiftly respond to changing market dynamics and customer requirements is of paramount importance. Digital Workspace empowered Ethio Telecom to navigate these shifts with agility, ensuring that they could promptly meet the diverse needs of their customer base.
“The digital workspace has transformed the way people work, enabling seamless collaboration, enhancing productivity, and promoting flexibility. Its integration of tools, mobility, and centralized information management make it a valuable asset for individuals and organizations alike.”
— Tariku Yabshe Chiksa, System Administrator Specialist
Centralized Information Management
Digital Workspace introduced a centralized platform for information management, making critical data and knowledge more accessible to the organization. Team members spent 25% less time searching for information, as data was efficiently organized and readily available. This transformation streamlined operations and reduced the chances of errors caused by fragmented data management.
Improved Mobility
The adoption of Digital Workspace ushered in a new level of mobility for Ethio Telecom. Team members could access the platform from various locations, enabling remote work and flexible work arrangements. This not only contributed to a more engaged and satisfied workforce but also enhanced the organization’s resilience in the face of various operational challenges.
The Triumph of Transformation
Overall, the adoption of Digital Workspace was a transformative moment for Ethio Telecom, reshaping their operations and propelling them toward a more efficient, productive, and agile mode of operation. These benefits were not just confined to internal workings but also aligned seamlessly with Ethio Telecom’s commitment to providing superior telecommunications services to their diverse customer base.
Interested in the possibility of optimizing your operations for greater efficiency and productivity with Reliance Digital Workspace? Schedule a Free Discovery call with our solutions specialist or learn more about its capabilities here.
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