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9Mobile’s Strategic IT
Transformation with Azure
Kubernetes Service
Industry: Telecommunications
Customer Name: 9 Mobile
Industry: Telecommunications
Country: Lagos, Nigeria
Solution: Azure Kubernetes Service (AKS)
Partner: Reliance Infosystems
Overview
For a decade and a half, Emerging Markets Telecommunication Services Limited (EMTS) has provided mobile and internet services both wired and wireless, for millions of Nigerians. Popularly known as ‘9Mobile’ or ‘Etisalat’, their customers depend on them to place local and international calls, surf the internet, social media and stay connected to the world.
9Mobile obtained the Unified Access Service License from the Nigerian Communications Commission and its innovative infrastructure and top-notch service quality has endeared the brand to the hearts of many Nigerians. As a telecommunications pillar with millions of dependents, 9Mobile made the constructive decision to improve their service delivery to their trusted customers.
The Challenges
Managing a telecommunications operation and being responsible for the connectivity of millions of people is no mean feat. 9Mobile realized their current capacity could not deliver the exceptional service they desired. With their services being accessible through various channels such as mobile applications and Unstructured Supplementary Service Data (USSD), it was imperative that the application development processes were revived.
Despite taking the leap of transformation and investing in cloud infrastructure, 9Mobile had yet to utilize their investment wholesomely. Many resources remained untapped, resulting in reduced efficiency. It affected their responsiveness to client requests as slower response times inhibited exceptional service delivery. 9Mobile decided to improve their business continuity and disaster recovery capabilities ahead of a major situation.
The Pivotal Moment
The telecommunications pillar partnered with Reliance Infosystems to usher them into a new league of digital transformation. As a leading ICT organization, Reliance Infosystems provided the expertise to launch 9Mobile’s digital dreams. We resolved their challenges and unlocked unprecedented scalability and agility.
Welcoming Transformation
Consultations with our experts unveiled Azure Kubernetes Service (AKS) as the anchor solution to address 9Mobile’s needs. While AKS had the spotlight to transform its IT strategy, it rallied the support of other Azure solutions including Azure Key Vault, Azure Container Registry, and Azure Active Directory. Each solution deployed addressed 9Mobile’s concerns and restructured those processes.
Here is how these solutions served the telecommunication giant:
Azure Kubernetes Service
Designed to manage containerized applications, it enabled the teleco to deploy and manage microservices-based applications such as software-defined networking solutions on the cloud, driving communication innovation. It also optimizes costs as it scales resources up and down according to demand.
Azure Key Vault
This contributes to data protection and compliance as it securely stores and manages sensitive information such as encryption keys for network traffic and sensitive customer information using the telecommunication service.
Azure Container Registry
9Mobile leverages the registry to store and manage container images for their network services and applications. This supports the faster release of applications, ensuring customers always obtain high functionality across the platforms.
Azure Active Directory
The cloud-based service manages identity and access securely and prevents unauthorized entry into sensitive services, applications and resources. It further heightens security and compliance.
Azure DevOps
This offers a comprehensive suite for software and product development which empowers 9Mobile to drive innovation at a faster pace. It streamlines the development and deployment of network applications, services, or functions, enabling faster time-to-market and improved collaboration.
Azure Load Balancer
The cloud service that distributes incoming network traffic across multiple servers to ensure high availability and reliability. It redirects 9Mobile’s customer traffic to healthy servers in case of failure, minimizing downtime and service disruption.
Azure Monitor
To crown it all, network performance, resource utilization, service delivery, and customer satisfaction are monitored with the Azure Monitor. It automatically triggers alerts and actions based on predefined thresholds, enabling proactive management of potential issues.
Before adopting Azure Kubernetes Service (AKS), 9mobile faced challenges in accelerating application development and managing cloud resources efficiently. The adoption of AKS transformed their IT strategy, enabling seamless management of cloud resources, enhanced application availability, and improved responsiveness. By leveraging AKS, 9mobile improved its ability to deliver high-quality telecommunications services, ensuring business continuity and supporting digital transformation efforts.
A New Dawn
Reliance Infosystems deployed Azure Kubernetes Service (AKS) for 9mobile, focusing on simplifying containerized application management, enhancing portability, automating scaling and load balancing, and ensuring high availability. The deployment process included integrating AKS with other Azure services discussed above to improve security, development productivity, and traffic management.
9Mobile recorded improvement in efficiency, productivity, scalability, security, and a quick return on their investment. The application development processes became streamlined, and auto-scaling enhanced the scalability of their systems. Additionally, accelerated security translated to better compliance, regulation, and less threat to business continuity. 9Mobile now enjoys high availability and responsiveness, accelerated application development and deployment, and improved business continuity and disaster recovery capabilities.
Key Metrics
40%
Boost in Efficiency
64%
Increase in Productivity
60%
Security
Boost
Boost
75%
Boost in Scalability
Stay in Touch
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