Accelerate Revenue Generation and elevate your customer experiences

Drive demand and close deals faster with Dynamics 365

Delivering great customer experiences requires a 360-degree view of the customer from every role at every touch point

360-degree view of the customer at every touchpoint

Interact with
marketing campaign

  • Improve marketing efficiency and ROI
  • High quality leads
  • Better pipeline health
  • Increase cross sell and upsell opportunity

with seller

  • Increase with rate
  • Higher deal sales
  • Fast time to close
  • Improve seller productivity

Receiving ongoing support

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  • Deliver more contextual and faster support
  • Dive 1st time resolution
  • Increase CSAT
  • Reduce churn

How Dynamics 365 help customers deliver
great customer experiences

Dynamic 365 Sales

Dynamic 365 Customer Insights

Dynamic 365 Field Service

Microsoft Dynamics 365 helps to deepen customer relationships and build long-term customer loyalty by enabling seamless and personalized customer experiences as well as empowering productivity and collaboration for sales, marketing, and service teams. These customer experience solutions offer next-generation AI capabilities across the customer journey, built on Microsoft’s comprehensive approach to security, compliance, privacy, and responsible AI. The solutions are built on a powerful unified Microsoft data platform that enables connected data, actionable real-time insights, and customer engagement in the flow of work – to deliver connected, contextualized customer journey across marketing, sales and service interactions. Organizations can also build and extend their business applications with low-code Power Platform extensibility to customize to their needs.

Dynamics 365 Solutions

Dynamics 365 Customer Insights

Combine data with real-time journey orchestration and next-generations AI. Start with the customer data platform or journey orchestration and create personalised marketing experiences your way.

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Learn more Dynamics 365 Sales

Empower sales teams with automation, contextual insights, and AI-powered assistance with Microsoft Sales Copilot.

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Microsoft Relationship Sales

Transform relationship selling with Dynamics 365 Sales and LinkedIn Sales Navigator. Get actionable insights based on contacts’ activities, such as switching jobs or opening presentations in Smart Links.

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Dynamics 365 Customer Service

Transform customer experiences by empowering agents to drive faster resolution using generative AI and automation.

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Omnichannel Service

Build trust with customers by delivering seamless experiences across all channles, including conversational AI, live interative and self-service solutions.

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Benefits of Leveraging
the Dynamics 365 Suite

Enhance Customer Relationships

Unify and enrich marketing, sales, and service data with AI to understand customers’ preferences – and foresee future opportunities in real-time. Engage with customers on their terms by orchestrating customer journeys, delivering content that matters to your customers, in context, at the right moment.

AI-enabled sales acceleration

Improve seller focus and productivity with next-generation AI, intelligent forecasting, and customer tracking in the flow or work. Help sellers engage with customers in the right way and tome with AI-powered guidance and relationship insights.

Data-Driven Decisions

Utilizing advanced analytics, identifying trends and patterns, and enabling data-backed decisions that boost conversions and revenue.

Boost ROI

Guarantee a higher return on investment, maximizing the efficiency of your marketing efforts through optimized sales funnel strategies. Transform leads into customers and customers into advocates, amplifying your revenue streams.

Meet your customers
wherever they are

Grow revenue with the next generation AI capabilities of Dynamics 365