AirtelTigo’s strive to reduce carbon footprint

Reliance Infosystems’ role in AirtelTigo’s mission to build efficient processes that reduce carbon footprint where every phone call smiled at the environment.

Industry : Telecommunications

Business Problem

Traditional manual paper processes combined with on-premises data storage result in high operational costs, delays, and an elevated carbon footprint due to excessive printing.

Microsoft Solution

Microsoft Power Platform

Microsoft Partner

Cloudware Ghana and Reliance Infosystems


AirtelTigo collaborated with Reliance Infosystems to reduce its carbon footprint by modernizing its Applications and Data platforms. This initiative significantly reduced paper usage by over 90% and improved the procurement process by more than 50%. By leveraging Microsoft’s Power Platform, AirtelTigo streamlined operations, expanding its reach to underserved communities while saving costs associated with on-premises data storage. The partnership exemplifies a commitment to environmental sustainability and efficient processes. With ongoing engagement and workshops with Microsoft, the solution aims to scale further within the financial services industry, driving digital transformation and reducing reliance on paper forms.

Understanding The Problem

About 50% of rural community dwellers in Ghana lack internet access, hindering their economic, social, and overall development in our increasingly digital world. AirtelTigo recognized this challenge and sought to scale their infrastructure rapidly to address it. Additionally, they aimed to expand their offerings, requiring broader coverage for new market ideas to thrive. To achieve this, they decided to modernize key infrastructure processes, specifically procurement and requisition. This shift from slow traditional methods aimed to enhance inclusivity, stakeholder visibility, and overall efficiency.

Furthermore, AirtelTigo aimed to reduce their carbon footprint by minimizing paper usage and on-premises data storage costs. Reliance (and Cloudware) joined forces with AirtelTigo, guided by Microsoft, to modernize these critical processes using the Power platform through engagement workshops and guidance sessions.

Solution Deployed

To address this challenge, we adopted a systematic approach to decompose the problem and outline a clear path towards an automated, streamlined operation:

Needs Assessment

We began with a thorough analysis of AirteTigo’s existing manual processes to understand the specific pain points, bottleneck operations in the Procurement, and identify opportunities for automation and efficiency gains.

Solution Design

Based on the needs assessment, we designed a bespoke solution leveraging the Power Platform, specifically Power Apps for application development and Power Automate for workflow automation. This approach was chosen for its flexibility, scalability, and integration capabilities, allowing for a tailored fit to AirteTigo’s unique operational requirements.

Implementation and Integration

We developed and deployed custom applications using Power Apps, transforming key manual processes into automated workflows. Power Automate was instrumental in connecting these applications with existing systems, ensuring seamless data flow and process integration across the organization.

Training and Adoption

Recognizing the importance of user buy-in for the success of the new systems, we conducted comprehensive training sessions for AirteTigo’s staff. This ensured a smooth transition to the new automated processes and fostered an environment of continuous improvement and innovation.

Policy Implementation

To sustain the momentum of digital transformation, we assisted AirteTigo in establishing a policy that mandates the use of the Power Platform for all future application development, ensuring long-term commitment to modernization and efficiency.

By meticulously decomposing the problem and executing a tailored solution path, we successfully transitioned AirteTigo from a state of manual, disjointed processes to a streamlined, automated operation. The result was clear: procurement activities are now seamless and streamlined, including approvals, shortening procurement cycles. This made AirteTigo more capable of swiftly responding to the increasing need for data access. It equally achieved its carbon footprint reduction by automating all processes that require paper.

Reliance Market Differentiation

Reliance (and Cloudware) stands out for its dedication to assisting customers in digital transformation, forming robust partnerships that drive mutual success. Collaborating closely with clients, we identify opportunities and introduce value-adding services, aligning our goals with theirs. This customer-centric approach sets us apart as we make their mission our own, focusing on understanding their pain points and delivering tailored solutions. Rather than just selling solutions, we prioritize fit and utilize a data-driven approach for effective problem-solving.

Our commitment to digital transformation and exceptional customer experience has earned us prestigious awards. In 2021, we were honored as the Digital Transformation Company of the Year by the Beacon of Information & Communications Technology. Additionally, in 2023, we received the Business Transformation Company of the Year award at the 14th Africa’s Beacon of ICT Merit and Leadership Awards. Furthermore, our continuous recognition as Microsoft Partner of the Year in various countries for six consecutive years highlights our industry leadership and unwavering dedication to customer satisfaction. These accolades underscore our remarkable achievements in digitally transforming businesses, driving cost savings, efficiency improvements, and productivity enhancements for our customers.

Engagement with Microsoft

AirtelTigo stands out as one of Ghana’s top telecom service providers, renowned for its constant innovation and commitment to simplicity in everyday life. With a strong focus on community and environmental responsibility, alongside a drive for continuous improvement, AirtelTigo sought a technology partner that shared and supported their mission. Reliance Infosystems (Cloudware) emerged as the ideal choice, thanks to our understanding of their vision and our capability to deliver desired outcomes. The partnership was primarily led by our team, providing clarity on the value proposition and showcasing our expertise in implementing desired workloads, with active support from Microsoft throughout the sales cycle. Notably, our specialization in Low Code solutions was highlighted, with invaluable guidance from Microsoft’s Oluwaremilekun Olowu during customer interactions. Today, AirtelTigo enjoys a reduced carbon footprint through paper elimination and increased operational efficiency due to business process automation, marking a significant milestone in our collaborative journey.

Removing Deployment Complexities

During the listen and consult stage, we carefully identified AirtelTigo’s procurement bottleneck and its significant impact on operations, along with their concerns regarding the excessive paper usage compromising their sustainability goals. Moving to the inspire and design phase, we demonstrated our deep understanding of their challenges and proposed the Power Platform as a comprehensive solution. Collaborating closely with process owners and incorporating design thinking principles, we ensured that user adoption would be seamless. Our solution design was crafted to maintain familiarity for users while injecting innovation to optimize the system entirely. Leveraging Power Automate, we offered multiple approval options, both within the app and via email, ensuring a seamless process for users to take action anytime, anywhere.

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