![](/wp-content/uploads/2024/08/Frame-37589-1-768x474.jpg)
Industry : Aviation
Customer Name: Customer Name: Civil Aviation Authority of Botswana (CAAB)
Business Problem: Traditional manual paper processes for Memorandum Management, coupled with on-premises data storage, lead to delays in regulatory actions, high operational costs, and an increased carbon footprint from excessive printing.
Solution: Microsoft Power Platform
Partner: Reliance Infosystems
Reliance Infosystems partnered with the Civil Aviation Authority of Botswana (CAAB) to address traditional manual paper processes, reducing delays, operational costs, and environmental impact. Leveraging Microsoft’s Power Platform, the initiative streamlined operations, achieving more than 75% improvement in memorandum turnaround time and reducing paper involvement by 95%. Through meticulous problem-solving and tailored solution implementation, CAAB transitioned from manual processes to streamlined automation. The partnership exemplifies a commitment to environmental sustainability and efficient processes.
To tackle this challenge head-on, we embraced a systematic approach aimed at dissecting the issue and charting a clear path towards an automated, efficient operation. Our journey commenced with a dedicated focus on listening and consulting, where we attentively absorbed the customer’s pain points and collaborated to craft the optimal solution. Transitioning into the inspire and design phase, we showcased the capabilities of Power Automate in automating approvals, dispatching notifications and reminders, and even tracking the progress of approval processes. Additionally, we underscored the robustness of SharePoint as a platform for memo management, encompassing storage, retrieval, and audit functionalities. This conviction was further reinforced by a compelling proof of value, assuring the CAAB team of the feasibility of our proposed solution.
The Civil Aviation Authority of Botswana (CAAB) shoulders the pivotal responsibility of overseeing the regulation and advancement of air transport, while also managing airports and offering vital guidance to the government on civil aviation matters. Aligned with its mission to effectively and efficiently regulate and promote a safe, secure, and sustainable aviation industry in accordance with international standards and norms, CAAB embarked on a quest for a technology partner that shared and upheld its mission.
In this pursuit, Reliance Infosystems emerged as the natural choice, leveraging our prowess in requirement gathering and problem decomposition. Our partnership with CAAB was steered by our adept team, illuminating the value proposition and demonstrating our proficiency in implementing desired workloads, buoyed by steadfast support from Microsoft throughout the sales cycle. Notably, our specialization in Low Code solutions garnered attention, with Microsoft’s Oluwaremilekun Olowu offering invaluable guidance during customer interactions.
Today, CAAB revels in a seamlessly integrated memorandum process that has effectively eradicated the risks associated with delayed information circulation in a landscape reliant on swift and agile systems. Moreover, the adoption of our solutions has contributed to a noteworthy reduction in carbon footprint through the elimination of paper usage, concurrently enhancing operational efficiency via business process automation. This milestone marks a significant achievement in our collaborative journey, underscoring the tangible impact of our partnership with CAAB.
As of FY 2024, our Business Application services have been deployed across various organizations, including but not limited to NNPC, Ethio Telecom, Cornerstone, Fin Insurance, JNCi, UPDC, and Civil Aviation Authorities of Botswana (CAAB). Additionally, we are in the process of developing a loan application for FCMB, a leading Nigerian bank. In collaboration with Microsoft, we are focusing on assisting numerous financial service industries in enhancing customer-related processes that traditionally rely on paper forms. These efforts include ongoing engagement and workshops with Microsoft to scale the solutions for the financial services industry.