Customer Stories

Ethio Digital Nexus: SharePoint and Viva Integration for Enhanced Operations and Learning

Customer Name: Ethio Telecom

Location: Ethiopia

Industry: Telecommunication

Business Problem: Ethio Telecom faced significant hurdles in internal communications and HR processes, specifically in the management of SharePoint collaboration issues and inefficiencies in their exit management system, leading to decreased efficiency and collaboration.

Commercial Impact: The solutions deployed facilitated improved internal communications, a robust culture of collaboration, and a significant productivity boost by centralizing information sharing and management. Furthermore, process automation significantly reduced processing times and errors, enhancing the employee offboarding experience.

Deal Size: $118,000

Partner: Reliance Infosystems


The transformative digital solution implemented by Reliance Infosystems for Ethio Telecom redefined their internal operations, resolving critical inefficiencies within their digital workspace and HR processes. The strategic development of a SharePoint Intranet Portal, coupled with the deployment of Microsoft Viva, significantly improved collaboration and established a robust learning environment across the organization.

A key achievement was the automation of the exit management process, which optimized the HR function by reducing processing times and errors. This pivotal project not only delivered immediate operational benefits but also laid a solid foundation for Ethio Telecom's future innovation and efficiency, solidifying their stature in the telecommunications industry.

Understanding the Problem

Ethio Telecom, a major player in the telecommunications landscape, faced critical internal challenges that hindered its ability to operate efficiently and maintain its competitive edge. The company was grappling with outdated SharePoint functionalities which made collaboration on documents cumbersome. This was particularly problematic as it obstructed the seamless sharing of information, a fundamental requirement for a company with a vast and dynamic internal network.

The organization's desire to foster a learning culture was also hampered by the limitations of their existing digital workspace. The absence of an integrated platform for learning and development was a barrier to the cultivation of continuous improvement and professional growth among employees.

Additionally, Ethio Telecom's HR processes, specifically the exit management system, were beleaguered by inefficiencies. The manual and disjointed procedures not only resulted in prolonged processing times but also exposed the company to a higher rate of errors. These issues collectively led to a suboptimal experience for employees transitioning out of the company and disrupted the overall flow of HR functions.

In summary, Ethio Telecom needed to digital transform her internal processes to suit the demands of a modern, fast-paced telecommunications industry and support the company’s growth and development objectives.

How We Get The Job Done

To tackle Ethio Telecom's multifaceted business problem, a holistic and multifunctional digital solution was deployed. This encompassed several key components:

SharePoint Intranet Porta

The foundational element of the transformation was the development of a SharePoint intranet portal. This solution revamped Ethio Telecom’s digital workspace, providing a centralized and intuitive platform for information sharing and collaborative document management. It effectively addressed the previous difficulties experienced with SharePoint, enhancing the overall user experience.

Microsoft Viva Implementation

The deployment of Microsoft Viva was a strategic move to bolster Ethio Telecom's learning culture and employee engagement. By leveraging this platform, Ethio Telecom could offer its employees advanced analytics, insights, and personalized experiences that enriched their work life, thus driving higher satisfaction and performance levels.

Process Automation for HR Functions

A significant leap forward was the automation of the exit management process. By transitioning this critical HR function to an automated system, Ethio Telecom significantly reduced processing times and errors, resulting in a smoother transition for employees during offboarding

This multifaceted solution, tailored to Ethio Telecom's specific challenges, not only streamlined communication and operational procedures but also elevated the employee experience. It provided the foundation for ongoing innovation and efficiency, ensuring that Ethio Telecom could maintain its competitive edge in the telecommunications sector. The deployment of these integrated systems has poised Ethio Telecom for future growth, equipped with a robust digital infrastructure for its evolving business needs.

Reliance Market Differentiation

Reliance Infosystems set itself apart in the competitive market by addressing Ethio Telecom's challenges with a bespoke SharePoint intranet portal and Microsoft Viva implementation. Their approach was not solely tech-focused; it was a blend of innovation, deep industry understanding, and customer-centric problem-solving. Reliance's ability to automate complex HR processes and enhance digital workspaces showcased a unique skill set that was tailored to the telecom sector’s specific needs.

Their differentiation stemmed from a profound expertise in streamlining communications and fostering collaborative cultures through advanced technology. By delivering solutions that were both strategic and operationally transformative, Reliance enabled Ethio Telecom to leapfrog to a more efficient, cohesive, and innovative operational model. This has solidified Reliance's reputation as a partner capable of crafting and executing complex digital solutions that yield substantial business value.

Engagement with Microsoft

Reliance Infosystems' project with Ethio Telecom was enriched by the direct engagement with Microsoft, specifically through the involvement of Musa Thomas Phiri. His role was pivotal in aligning the deployed solutions with Microsoft's best practices and ensuring that Ethio Telecom could fully leverage the capabilities of Microsoft 365 services. Phiri's expertise facilitated a seamless integration of SharePoint Online and Microsoft Viva, contributing significantly to the project's overall success and enabling Ethio Telecom to enhance their digital workspace and HR processes effectively.

Unpack The Complexities

Reliance Infosystems adeptly managed and simplified the deployment complexities for Ethio Telecom by leveraging a phased implementation strategy and the robust infrastructure of Microsoft 365. This approach allowed for systematic integration and user adoption, ensuring each solution component—from SharePoint enhancements to the introduction of Microsoft Viva—was seamlessly woven into Ethio Telecom's existing operations. Continuous support and hands-on workshops facilitated a smooth transition, and preemptive planning ensured any potential disruption to daily operations was mitigated. The result was an efficient deployment that delivered on the promise of a modernized, cohesive digital environment for Ethio Telecom.