Empower Your Technicians to Collaborate Better and Resolve Issues in Real-Time
Leverage the mixed reality technology of Microsoft Dynamics 365 Remote Assist
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Dynamics 365 Remote Assist
Microsoft Dynamics 365 Remote Assist is a mixed reality application offered by Microsoft as part of the Dynamics 365 suite. It is designed to facilitate remote collaboration and communication between field technicians and experts or support teams.
Microsoft Dynamics 365 Remote Assist leverages augmented reality (AR) and mixed reality (MR) technologies to enable real-time remote assistance and troubleshooting, making it particularly useful in industries like manufacturing, field service, and healthcare.
Features
LIVE VIDEO CALLING
Initiate live video calls with experts andenable real-time communication while facilitating quick issue resolution.
MIXED REALITY EXPERIENCE
Capture images and video from the technician’s point of view, which can be useful for documentation, training, or later review of the session
FILE SHARING
Share files, images, and other documents during a call. With this, experts can provide additional context and reference materials to assist with problem-solving.
MARKUPS AND ANNOTATION
Overlay digital annotations, arrows, and instructions into a real-time video feed. This ensures users get specific guidance from experts by highlighting the area of focus.
HOLOLENS AND MOBILE COMPATIBILITY
Remote Assist is compatible with Microsoft HoloLens and mobile devices running on both iOS and Android operating systems.
Benefits of Microsoft Dynamics 365 Remote Assist
Cost Optimization
Save on unnecessary travel costs. With Remote Assist, experts can assist remotely, eliminating the need for on-site visits
Real-time Remote Support
Facilitate real-time collaboration between workers and experts without delays, boosting efficiency and productivity.
Improved Customer Experience
With faster issue resolution and reduced downtime, customers benefit from a more responsive and efficient service experience, leading to increased customer loyalty and retention.
Training & Knowledge Sharing
By allowing the capture of mixed reality images and videos during sessions, you can preserve valuable content for training purposes, create documentation and build a knowledge repository for future reference.
Empower Your Team with Revolutionised Support
Leverage Microsoft Dynamics 365 Remote Assist